Refund Policy

30-Day Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with your website, you may request a full refund within 30 days of delivery. No questions asked. Our goal is to deliver a website you are proud of — if we fall short, you should not have to pay.

Eligibility

The 30-day satisfaction guarantee applies to:

• Standard plan ($499) — Full refund within 30 days of site delivery.
• Pro plan ($1,299) — Full refund within 30 days of site delivery.

Premium plans with custom quotes have separate refund terms outlined in their individual agreements.

How to Request a Refund

To request a refund:

1. Email hello@somosite.com within 30 days of receiving your website.
2. Include your order details (plan type, business name, and payment date).
3. Let us know the reason for your request so we can improve our service.

Refund Process

• Refund requests are reviewed within 3 business days.
• Approved refunds are processed to your original payment method within 5-10 business days.
• You will receive an email confirmation once the refund has been initiated.

Exceptions

Refunds are not available in the following cases:

• Domain transfer complete: If the custom domain has already been transferred to your hosting, the domain registration fee is non-refundable.
• After the 30-day window: Requests received after 30 days from delivery are not eligible for a refund.
• Custom domain registration: Domain registration fees paid to third-party registrars are non-refundable.

Partial Refunds

If significant work has been completed and you request cancellation before the final website is delivered, a partial refund may apply. The refund amount will be determined based on the work completed at the time of cancellation. We will communicate the breakdown before processing any partial refund.

Contact

For refund requests or questions about this policy, email us at hello@somosite.com.